Question 1

I'm looking for something specific. Is this all you have to offer?

Accepted Answer

Absolutely not! Our curated selection is designed to simplify your decision-making process. We’ve handpicked pieces that are ideal for retirement living—offering both style and comfort—because we understand that too many choices can be overwhelming. That said, we know that everyone has unique tastes and needs. If you have something specific in mind, please don’t hesitate to reach out. Whether by phone or email, we're happy to assist you in finding exactly what you're looking for. Thanks to our strong partnerships with trusted manufacturers, we can often source additional options at extremely competitive prices.

Question 2

I need help selecting furniture. What should I do?

Accepted Answer

As a family-run business, we take great pride in providing a personalized, hands-on experience that’s hard to find elsewhere. If you need guidance, simply give us a call. We’re here to help you every step of the way. You can either leave the selection to us, and our designer will create a custom furniture package tailored to your budget and preferences, or we can point you in the right direction to help you select items yourself from our collection. Whatever works best for you, we’re happy to help make the process easy and enjoyable.

Question 3

Do you guarantee product availability on all items listed on your site?

Accepted Answer

While we do our best to keep our inventory up-to-date, stock levels can change frequently—sometimes even hourly—so as a result, we cannot always guarantee availability at the time of your order request.

If the item you’ve selected is out of stock, no need to worry. Our designer will assist you in finding a suitable alternative.

Question 4

What if I select an item with a long lead time?

Accepted Answer

If you choose an item with a longer lead time, don’t worry—we’ve got you covered! We can provide a temporary piece of furniture at a significantly discounted rate while you wait for your order to arrive. Our goal is to ensure you're never left with gaps in your space, so we’ll make sure you're comfortable in the meantime.

Question 5

Do you set everything up in the suite?

Accepted Answer

Yes, we proudly do it all. Our goal is to provide a seamless, all-inclusive service so you don't have to lift a finger. On the day of delivery, we'll bring all your items at once, so you only need to coordinate a single delivery date and book the elevator. From there, we'll handle everything—unboxing, assembling, and setting up your furniture—so that your suite is completely move-in ready by the time we're finished.

Question 6

What's the cost of delivery & set up?

Accepted Answer

Delivery and setup costs vary depending on the size and scope of your order, typically ranging from $125 to $500. Once you submit your quote request through our website, we’ll provide you with a detailed, fair quote. To be transparent, we don’t profit from delivery and setup charges; our goal is simply to cover the costs of time, labor, and transportation. We always aim to keep our pricing fair and reasonable, ensuring you always get the best value.

Question 7

Is payment required when I place an order on your site?

Accepted Answer

No, payment is not required at the time of placing your order. After you submit your order, we’ll give you a call to gather information, confirm availability of items requested, and make any necessary adjustments. Following that, we’ll send you a detailed quote for your review. Payment will only be requested once you’ve confirmed the quote, at which point we’ll issue an invoice.

Question 8

Where do you deliver to?

Accepted Answer

We currently offer delivery throughout the Greater Toronto Area (GTA), with plans to expand our delivery range in the future. If you're unsure whether we deliver to your area, feel free to reach out— we're happy to assist!

Question 9

Are all purchases final sale?

Accepted Answer

Yes, all purchases are final sale. However, if you'd like to try an item before buying, you are welcome to visit our showroom to test it out. If the item is out of stock, we can recommend a close comparable option.

In the rare event that your item arrives with a manufacturer defect, please reach out to us immediately. We will work with the supplier to replace the item as quickly as possible.

Question 10

Do you offer rentals if I'm not ready to purchase yet?

Accepted Answer

Yes, we do! We've been offering rental options since 1972 to give you the flexibility you need. While purchasing is often the best long-term option, we understand that sometimes it's helpful to test out furniture before committing, or you may just need a temporary solution. That’s why we offer flexible rental plans tailored to your needs.

You can choose to rent items on their own, or take advantage of our rent-to-own option, where every rental payment is credited toward the purchase price if you decide to buy later.

To learn more, simply fill out the form [here],(https://www.shopmrc.ca/rentals) and one of our representatives will reach out to you shortly to learn more about your situation and make recommendations.

416-497-2511

FAQ